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TECHNOLOGY SOLUTIONS

At HyperCS we provide technology recommendations through our relationships with technology vendors and providers. We divulge into digital transformation and keep up to date with every changing technological world and how it can benefit your business from a quality, cost, and time perspective. 

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How we Partner with you

We understand your business requirements and objectives. Through our consulting process we review the effectiveness of current technology embedded in your call center and identify gaps in technology where we could help and recommend solutions. Our support extends to post monitoring to ensure the technology is meeting your requirements and objectives. 

Our Partners and experts

Our partners are industry and world leading in their respective fields with exceptional reputations in the marketplace and this is the standard by which we shortlist our partners. 

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Our key technology focuses.

  • Quality and training 

  • Speech analytics and AI 

  • Selling and upselling 

  • Omni-Channel optimization 

  • Knowledgebase and data gathering 

  • Learning and Development 

  • Workforce Management

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