TECHNOLOGY SOLUTIONS
At HyperCS we provide technology recommendations through our partnership and relationships with technology providers.
Our R&D team, divulge into digital transformation and keep up to date with every changing technological world and how it can benefit your business from a quality, cost, people and time perspective.
How we Partner with you
We understand your business requirements and objectives. Through our consulting process we review the effectiveness of current technology embedded in your call center in any department and identify gaps where we could help and recommend Technological solutions.
Once embedded, our support extends to ensure the technology is meeting your requirements and objectives.
Our Partners and experts
Our partners are industry and world leading in their respective fields with exceptional reputations in the marketplace and this is the standard by which we shortlist our partners.
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From cloud solutions for data management to conversational assistance for enhanced customer service we vet, handpick and ensure optimum relationship with our partners to assist out clients. We win when you win.
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Our key technology focuses.
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Quality and training
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Speech analytics and AI
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Selling and upselling
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Omni-Channel optimization
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Knowledgebase and data gathering
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Learning and Development
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Workforce Management