MEET THE TEAM
Meet The Team
Melvin Smith
Director - Training & Quality
Our T&Q team is led by a Melvin Smith who has over 20 years of experience in new hire training and performance.
Having a special focus on speed to competency and proven track record in performance.
Melvin is highly experienced and qualified to build quality frameworks for major global businesses.
Baber Zaman
CEO & Founder
Over 16 Years Contact Center and outsourcing experience across multiple regions, industries and verticals.
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Responsible for and successfully managing large BlueChip and Top 500 companies and partners globally.
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Specialist in multi-channel, multi-lingual and multi-operational contact centers
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Expertise in start-ups, organizational growth, development and performance through people, process and technology.
Jonny Ahmed
Director - Workforce Management
At the heart of our team is Jonny Ahmed, our Director of WFM.
With 15 years experience across multiple organization's and a wealth of expertise in efficiency and optimization.
A master in and huge experienced in automation and technology.