MEET THE TEAM
Meet The Team
Melvin Smith
Director - Training & Quality
Our T&Q team is led by a Melvin Smith who has over 20 years of experience in new hire training and performance.
Having a special focus on speed to competency and proven track record in performance.
Melvin is highly experienced and qualified to build quality frameworks for major global businesses.
Baber Zaman
CEO & Founder
Over 16 Years Contact Center and outsourcing experience across multiple regions, industries and verticals.
Responsible for and successfully managing large BlueChip FTSE 500 companies and partners globally.
Specialist in multi-channel, multi-lingual and Omni-channel contact centers
Expert in start-ups, organizational growth, business development and delivery performance via people, process and technology.
Jonny Meeks
Director - Workforce Management
At the heart of our team is Jonny Ahmed, our Director of WFM.
With 15 years experience across multiple organization's and a wealth of expertise in capacity, workforce management, operational efficiencies and real-time optimisation.
A master planner and experienced in automation and technology.
Sally Martin
Director - Talent Aquisition
Sally is our expert in all things recruitment. With over 15 years' experience in mass and specialist hiring for fortune 500 companies worldwide.
Specialist in attracting the right candidate for the right job, enhancing the hiring process and candidate journey.
Passionate in ensuring decisions and process infrastructure ensure strong growth and future performance.
Sayed Ahmed
Director - Innovation
Visionary leader with over 10 years' experience in automation, innovation and gamification.
Expert in identifying needs and implementing strategic innovation and integration of performance and process enhancing technology.
Sayed also specializes in ensuring internal processes are developed to allow continuous flow of innovate ideas turning them in to profitable ventures.
Jill Collins
Director - HR and People
With over 12 years of experience Jill is a results focused leader whose skill set supports Talent Aquisition, Retention, Development and Motivation.
Drive execution of HR strategies, identifies and bridges gaps in HR initiatives to curate and cultivate company and employee relationships.
Jill is a master in building the right corporate culture for any organization in line with company values, employee needs and ensuring optimum performance.