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MEET THE TEAM

Meet The Team

Melvin Smith 
Director - Training & Quality
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Our T&Q team is led by a Melvin Smith who has over 20 years of experience in new hire training and performance.

 

Having a special focus on speed to competency and proven track record in performance.

 

 Melvin is highly experienced and qualified to build quality frameworks for major global businesses.

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Baber Zaman
CEO & Founder
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Over 16 Years Contact Center and outsourcing experience across multiple regions, industries and verticals. 

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Responsible for and successfully managing large BlueChip and Top 500 companies and partners globally. 

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Specialist in multi-channel, multi-lingual and multi-operational contact centers

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Expertise in start-ups, organizational growth, development and performance through people, process and technology.

Jonny Meeks
Director - Workforce Management
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At the heart of our team is Jonny Ahmed, our Director of WFM.

 

With 15 years experience across multiple organization's and a wealth of expertise in efficiency and optimization.

 

A master in and huge experienced in automation and technology.

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Sally Martin 
Director - Talent Aquisition
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Sally is our expert in all things recruitment. With over 15 years' experience in mass and specialist hiring for fortune 500 companies worldwide. 

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Specialist in attracting the right candidate for the right job, enhancing the hiring process and candidate journey.

 

Passionate in ensuring decisions and process infrastructure ensure strong growth and future performance. 

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Sayed Ahmed
Director - Innovation 
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Visionary leader with over 10 years' experience in automation, innovation and gamification. 

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Expert in identifying needs and implementing strategic innovation and integration of performance and process enhancing technology. 

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Sayed also specializes in ensuring internal processes are developed to allow continuous flow of innovate ideas turning them in to profitable ventures. 

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Jill Collins
Director - HR and People
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With over 12 years of experience Jill is a results focused leader whose skill set supports Talent Aquisition, Retention, Development and Motivation. 

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Drive execution of HR strategies, identifies and bridges gaps in HR initiatives to curate and cultivate company and employee relationships.

 

Jill is a master in building the right corporate culture for any organization in line with company values, employee needs and ensuring optimum performance.   

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