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Meet The Team

Melvin Smith 
Director - Training & Quality
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Our T&Q team is led by a Melvin Smith who has over 20 years of experience in new hire training and performance.


Having a special focus on speed to competency and proven track record in performance.


 Melvin is highly experienced and qualified to build quality frameworks for major global businesses.

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Baber Zaman
CEO & Founder
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Over 16 Years Contact Center and outsourcing experience across multiple regions, industries and verticals. 

Responsible for and successfully managing large BlueChip and Top 500 companies and partners globally. 

Specialist in multi-channel, multi-lingual and multi-operational contact centers

Expertise in start-ups, organizational growth, development and performance through people, process and technology.

Jonny Ahmed
Director - Workforce Management
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At the heart of our team is Jonny Ahmed, our Director of WFM.


With 15 years experience across multiple organization's and a wealth of expertise in efficiency and optimization.


A master in and huge experienced in automation and technology.

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