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Business Presentation

LEARNING AND DEVELOPMENT

HyperCs University 

HyperCS university is a state of the art online educational platform offering industry leading, bespoke, and highly effective proven courses that are designed specifically for call center professionals. Our courses provide comprehensive training on essential topics such as customer service, communication skills, sales techniques, and more. 

We offer 3 types of learning within the HyperCS university: 

HyperCS Short and Sweet

Self-paced interactive courses run by our very own Hyper Man

HyperCS Extensive and thorough 

Self-paced interactive courses run by our very own Hyper Man

HyperCS university (ILT) Instructor-led

3, 5 or 7-day courses led by our accredited and expert training (Online or F2F) currently broken down in to 2 programs:

  • Introductory to management - 3 day course:

    • Understanding management and leadership styles​

    • Understanding you own needs and skill level

    • Productive and effective conversation management

    • Coaching styles and "how to"

    • 121s and Team meetings

    • Driving performance 

    • Engagement and Motivation techniques

      • $999 + VAT per candidate​

  • General Customer Service Skills - Care and Sales - 5 day course

    • Communication skills​

    • The world and cultural training

    • Mindset and attitude

    • Sales upselling and cross-selling techniques 

    • Importance of empathy and resolution

    • Customer orientated

    • Development and career paths

      • $1250 + VAT per candidate​

Business Meeting

With our self-paced format, your team can learn at their own pace, on their own schedule, and from anywhere with an internet connection. 

Investing in your team's education and professional development is a smart move for any call center. With our online self-paced education courses, you can give your team the knowledge and skills they need to deliver exceptional customer service and drive your business forward.

Our Instructor-led live courses are developed and taught by industry experts with years of experience in call center operations and management. They provide practical, real-world insights and strategies that your team can immediately apply to their work. 

In addition, our courses are affordable and flexible, allowing you to choose the courses that best fit your team's needs and budget. Plus, our online platform provides tracking and reporting capabilities, allowing you to monitor your team's progress and ensure they are getting the most out of their training.
 

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