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Business Presentation

LEARNING AND DEVELOPMENT

HyperCS Academy

HyperCS University is a cutting-edge educational platform that offers industry-leading, customized, and highly effective courses tailored specifically for call center professionals. Our comprehensive curriculum covers essential topics, including customer service, management training, communication skills, sales techniques, and more, ensuring that participants receive the training necessary to excel in their roles.

We offer 3 types of learning within the HyperCS Academy: 

HyperCS Short and Sweet

Self-paced interactive courses run by our very own Hyper-man

HyperCS Extensive and thorough 

Self-paced interactive courses run by our very own Hyper-Man

HyperCS university (ILT) Instructor-led

3, 5 or 7-day courses led by our accredited and expert training (Online or On-Site) currently broken down into 2 programs:

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  • Introductory to management (for Team Leaders and Above)

  • 3-day course:

    • Leadership v Management – understanding

    • Leadership styles

    • Skill vs Will – management/conversations

    • Self-assessment and development

    • Team meetings – planning and conducting

    • 121s – what does good look like?

    • Implementing PDPs and PIPs and driving performance

    • Having difficult conversations and situations

    • Coaching techniques and feedback sessions

    • Team building and engagement

      • $999 + VAT per candidate​

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  • General Customer Service Skills - Care and Sales (For Advisors and above)

  • 5-day course

    • Advance communication skills​

    • Understanding Global cultures and cross-cultural training

    • Customer Service mindset and attitude

    • Sales upselling and cross-selling techniques

    • Developing soft skills

    • Call and Customer types

    • Working in a team 

    • Self-development and progression

    • Gearing up for development and career paths

      • $1250 + VAT per candidate​

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Business Meeting

Our self-paced short courses enable your team to learn at their convenience, on their schedule, and from any location with internet access.

Investing in your team's education and professional development is essential for any call center. Our online self-paced courses equip your staff with the knowledge and skills necessary to deliver exceptional customer service and drive business success.

Our instructor-led live courses are designed and delivered by industry experts with extensive experience in call center operations and management. They offer practical insights and strategies that your team can implement immediately.

Additionally, our courses are affordable and flexible, allowing you to select options that align with your team's needs and budget. Our online platform also features tracking and reporting capabilities, enabling you to monitor your team's progress and maximize the benefits of their training.

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