HyperCS brings together more than a century of expertise and established capabilities to enhance the services you provide to your customers. We focus on improving value-added metrics, fostering your team's knowledge and skills, and strengthening your organization's culture and values.
​
We recognize your priorities and tailor our approach and objectives to align with yours, fostering a collaborative partnership. HyperCS was founded by customers, for customers, and this principle ensures that every solution we provide delivers significant returns on investment for both you and HyperCS.
​
Balancing high levels of quality assurance, efficient call metrics, ambitious financial targets, and daily operational demands can be challenging, especially with limited resources and time. This is where HyperCS can leverage its expertise to support you effectively.
WHAT WE DO
Consulting Services
The HyperCS team offers a wealth of experience, totaling over 100 years, coupled with a proven track record in identifying, troubleshooting enabling us to manage challenges within your contact center. We provide comprehensive support across all facets of the call center environment, from sourcing the right personnel and leadership skills to enhancing performance and metrics. Our team collaborates closely with you and your staff to uncover root causes, address gaps, and exchange ideas and best practices ultimately assisting in the implementation of effective strategies.
Recruitment and Sourcing
In addition to enhancing your recruitment processes, HyperCS provides a cost-effective solution for recruiting, screening, and preparing candidates. This approach aims to improve attrition rates and indicate early successes in performance even before your recruitment process is initiated.
Learning and Training
Our cutting-edge interactive online university presents an excellent opportunity to enhance the skills of your workforce and management teams, enabling them to reach their full potential. We provide a variety of short and long self-paced as well as live courses that encompass all essential topics. These courses are designed and delivered by our expert team at HyperCS, specializing in call center training. Our learning experience is enjoyable, engaging, and highly effective, complete with certificates of completion and proof of learning for participants.
Technology and Automation
In a rapidly evolving landscape shaped by technological advancements and shifting customer expectations, HyperCS is dedicated to identifying technology gaps and assisting your call center in discovering optimal solutions through our extensive network of partners. Together with our partners, we are established authorities in telephony systems, automation, AI implementation, and a range of transformative opportunities that can significantly enhance your operations.
Some Key Call Centre Stats
2024 AI-powered solutions will be smarter at customizing content and leveraging omnichannel communication preferences
Automation will help reduce the need for human intervention in routine tasks, allowing agents to focus on more complex interactions.
Global contact center market reached 340$B dollars in 2020 and expected to reach 496$ Billion by 2027
Over 90% of contact centers will continue to use surveys to track customer experience.
Blog
